Consumer Call Center Operations Diagnostic

$15,000
Open
On-site in Missouri Township, MO  
Starts on 3/11/19
Payment Rate
$1,000 /day
Est. Duration
3 weeks
Est. Intensity
50 hr/week

About The Work

Operations & IT
Operational / Manufacturing Improvement
Need a consultant with experience in consumer call center operations management for call center operations diagnostic. The effort will include an assessment of organization structure, quality of customer interactions, call flow, and technology to identify opportunities to enhance productivity and conversion rate.

Sectors

Retail
Financial Services

Prerequisites

15+ years professional experience
Ideal Candidate
First-hand experience managing call centers focused on selling to consumers or deep call center operations consulting experience
$300 Referral Bonus

About The Client

We specialize in working with private equity firms. We work throughout the PE investment lifecycle from conducting due diligence to working on growth and operational initiatives post-acquisition.
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